Ages 16-18 Resources: Customer services and consumer rights
Ages 16-18 : (Theme: Values, rights & responsibilities): Customer service and consumer rights (Target age 17-18 but can also be used with ages 16-17)
As described, these materials discuss consumer rights and customer service. Activities cover legislation, how to complain and where to access further advice and support. There are 120 minutes of activity choices and a fully editable PowerPoint.